We would like to inform you that…
RateX will no longer be supporting payments for your Taobao purchases anymore from 16th September 2018, 2359 (GMT +8).
This important decision did not come easy. We understand how much Taobao means to all of you, but it is too operationally challenging for us. After many rounds of meetings and discussions, we conclude that the payment feature of RateX on Taobao would have to be discontinued.
It is tough for us. Taobao is as important to us as it is to you. However, we have bigger plans and better deals in store for our loyal RateX supporters! Therefore, we are channeling our resources and efforts to make it a HUGE success!
All Taobao payment requests made before 16th September 2018, 2359 (GMT +8) will be processed dutifully. Any unsuccessful Taobao payments will be automatically refunded. You may choose to submit another payment request before the stipulated deadline.
All Taobao refund requests must be sent in before 16th December 2018, 2359 (GMT +8). Any unclaimed refunds will be forfeited automatically.
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Also published on Medium.